Job Description
Join our award-winning team at FlexHire Solutions and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking energetic Customer Service Representatives to join our Long Beach, CA team immediately. This role offers competitive pay, no weekends, and the opportunity to make a real impact in our fast-growing company. As a key member of our support team, you'll help customers resolve inquiries while developing valuable career skills. Perfect for students, parents, or anyone seeking a rewarding evening position with growth opportunities. Apply today and start your flexible career journey tomorrow!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service disruptions efficiently
- Document all interactions accurately in our CRM system
- Collaborate with support teams to ensure seamless customer experiences
- Identify upsell opportunities to enhance customer satisfaction
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong verbal and written communication skills
- Ability to work flexible evening shifts (4:00 PM - 10:00 PM)
- Basic computer proficiency with Windows OS
- Customer service experience preferred but not required
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset