Job Description
Join a Leading Team in Jacksonville, FL
Are you seeking a flexible schedule and a rewarding career path without the need for prior experience? Apex Connect Solutions is expanding our team and is looking for driven individuals to join our customer support division. We value potential, attitude, and work ethic over a long list of previous jobs.
As a Part-Time Support Specialist, you will play a crucial role in assisting our clients with inquiries, resolving issues, and ensuring a seamless customer experience. This is an excellent opportunity for students, parents, or anyone looking to transition into a stable career with growth potential.
Why Choose Us?
• Flexible Scheduling: Choose shifts that fit your lifestyle, including evening and weekend availability.
• No Experience Needed: Comprehensive training provided upon hiring.
• Career Growth: Opportunities for advancement into management roles.
• Remote & On-Site Options: Work from the comfort of your home or our Jacksonville office.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chat messages in a professional and timely manner.
- Issue Resolution: Troubleshoot basic customer problems and provide accurate information regarding our products and services.
- Data Entry & Documentation: Maintain accurate records of customer interactions and transactions in our CRM system.
- Customer Follow-Up: Proactively follow up with customers to ensure satisfaction and resolve any outstanding issues.
- Process Improvement: Provide feedback on common customer pain points to help improve service protocols.
- Schedule Management: Adhere to your assigned shift schedule and cover breaks as needed during peak hours.
Qualifications
- Education: High school diploma or GED required; college students welcome to apply.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Computer Proficiency: Basic computer skills and familiarity with web browsers and typing.
- Reliability: Must be punctual and have a reliable internet connection (if remote).
- Problem Solving: Ability to think critically and find solutions to customer questions.
- Availability: Must be available to work a flexible part-time schedule, including weekends or holidays.