Job Description
Join Urban Retail Solutions' dynamic team as a Part-Time Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during evening and weekend shifts in our vibrant San Francisco location. Perfect for students or career starters, this role offers flexible hours while building foundational customer experience skills. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and efficiency
- Process transactions and resolve billing discrepancies using POS systems
- Assist with inventory management and stock replenishment tasks
- Collaborate with team members to ensure seamless store operations
- Maintain accurate customer records and update databases in real-time
- Adhere to company policies while maintaining a positive brand image
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong communication skills with fluency in English
- Availability for evening shifts (4 PM - 10 PM) and weekend hours
- Basic computer proficiency with ability to learn retail software quickly
- Customer service mindset with patience and problem-solving abilities
- Reliable transportation and punctuality for all scheduled shifts