Job Description
Welcome to BrightHorizon Solutions, a leading UK-based tech firm dedicated to connecting talent with opportunity. We are currently seeking a motivated and friendly Part-Time Customer Service Assistant to join our vibrant team in London.
Do you have excellent communication skills and a passion for helping others? We provide full training and do not require prior experience. If you are looking for a flexible schedule and a chance to kickstart your career in the UK's tech sector, this is the perfect role for you.
As a valued member of our team, you will play a crucial role in ensuring our clients receive top-notch support while gaining invaluable industry experience.
Responsibilities
- Handle Inquiries: Professionally respond to customer emails, phone calls, and live chat queries regarding our services.
- Problem Resolution: Assist customers in finding solutions and resolving their issues efficiently and courteously.
- Data Management: Maintain accurate and up-to-date customer records in our internal CRM systems.
- Feedback Collection: Gather customer feedback and report trends to the management team.
- Administrative Support: Perform general office duties, including filing and scheduling meetings as needed.
- Team Collaboration: Work closely with the sales and support teams to ensure a seamless customer journey.
Qualifications
- Education: A high school diploma or equivalent is required; a degree is a plus but not mandatory.
- Experience: No prior experience required. We value attitude and eagerness to learn over past job history.
- Skills: Strong typing skills (40+ WPM) and basic computer literacy (Microsoft Office Suite).
- Communication: Excellent verbal and written English skills with a clear and friendly telephone manner.
- Availability: Ability to work part-time hours (e.g., 20-25 hours per week) with some flexibility for shifts.
- Location: Must be based in or willing to commute to London, United Kingdom.