Job Description
Are you looking for a rewarding part-time role with immediate availability?
Apex Digital Solutions is a rapidly growing tech firm based in the heart of London, seeking a dedicated and proactive Part-Time Customer Support Specialist. We pride ourselves on delivering exceptional service to our clients, and we need a team member who can hit the ground running.
In this role, you will be the first point of contact for our valued customers, ensuring their queries are resolved efficiently and professionally. We offer a flexible working environment, competitive pay, and the opportunity to grow within a dynamic team.
Why Join Us?
- Immediate start available.
- Flexible part-time hours tailored to your schedule.
- Competitive hourly rate of £12-£15.
- Opportunity for performance bonuses.
- Modern office located in the City of London.
Responsibilities
- Handle incoming customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently, adhering to company policies.
- Process orders, returns, and exchanges accurately within the CRM system.
- Maintain a high level of product knowledge to provide accurate information.
- Document all customer interactions and feedback in the support ticketing system.
- Cross-sell relevant products or services to enhance customer value.
Qualifications
- Excellent verbal and written communication skills in English.
- Previous experience in customer service or support roles is preferred but not essential.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote/hybrid setting.
- Proficiency in Microsoft Office Suite and CRM software.
- A positive, professional, and customer-centric attitude.