Job Description
Are you looking for a part-time job in Minneapolis, MN with immediate start opportunities? Apex Tech Solutions is hiring dedicated Customer Support Specialists to join our growing team. We offer a dynamic work environment, competitive pay, and the chance to make a real impact on our client's satisfaction.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved efficiently and professionally. We value reliability, clear communication, and a proactive attitude.
Why Join Us?
- Immediate Hire: Start working within days of application.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18.50 - $22.00 per hour based on experience.
We are looking for motivated individuals who are ready to hit the ground running. If you are based in Minneapolis and ready for a new challenge, apply today!
Responsibilities
- Provide top-tier technical support to end-users via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for internal clients.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Escalate complex technical issues to the senior engineering team for resolution.
- Collaborate with cross-functional teams to improve product features and documentation.
- Ensure 100% customer satisfaction ratings on all support tickets.
- Stay updated on product knowledge and industry trends to provide accurate advice.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Previous experience in customer service or technical support is highly preferred.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Ability to work independently and manage time effectively in a fast-paced environment.