Job Description
Are you looking for a flexible opportunity in the heart of London? Nexus Tech Solutions is currently seeking a highly motivated Part-Time Customer Support Specialist to join our team on an immediate basis. We are dedicated to providing exceptional service to our clients, and we need a proactive individual who can hit the ground running.
As a key member of our support team, you will play a crucial role in resolving client inquiries and ensuring a seamless user experience. We offer a competitive hourly rate and a supportive environment perfect for those seeking part-time work with immediate impact.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on rapid resolution.
- Diagnose and troubleshoot technical issues for our clients, escalating complex problems to the senior technical team when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Proactively communicate with clients to ensure satisfaction and retention.
- Collaborate with the wider team to improve support processes and documentation.
Qualifications
- Previous experience in customer service or technical support is highly desirable.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency with Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Ability to work a minimum of 15-20 hours per week with flexibility for shifts.