Job Description
Are you looking for a flexible part-time job with immediate start opportunities in Houston, TX? Apex Digital Solutions is seeking a dedicated Customer Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($22 - $27/hr)
- Flexible schedule to accommodate your lifestyle
- Immediate hiring process – start earning today!
- Comprehensive training provided for all new hires
We are a forward-thinking company committed to excellence and customer satisfaction. As a Part-Time Specialist, you will play a crucial role in maintaining our high standards of service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve complex technical issues and account problems with patience and efficiency.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the internal team to improve service processes and product offerings.
- Conduct product training sessions for new and existing clients as needed.
- Escalate critical issues to senior management while keeping the customer informed.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote/hybrid setting.
- A valid driver's license is not required, but reliable internet access is mandatory.