Job Description
Are you a proactive problem solver looking for a rewarding part-time opportunity in Jacksonville?
We are seeking a dedicated Customer Support Specialist to join the Atlantic Coast Solutions team immediately. In this role, you will be the voice of our brand, ensuring our clients receive exceptional service and support. We offer a flexible schedule and the chance to work in a dynamic, high-growth environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on resolution.
- Diagnose and troubleshoot technical issues while providing clear, step-by-step guidance to users.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the technical team to escalate complex issues and drive product improvements.
- Ensure strict adherence to company policies and service level agreements.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work independently and manage time effectively in a fast-paced setting.