Job Description
Join Our Team as a Part-Time Customer Support Specialist
We are currently seeking a motivated and detail-oriented individual to join our growing team in Indianapolis, IN. This is an urgent hiring opportunity for candidates seeking a flexible schedule that balances work with personal commitments.
Why Apply?
- Flexible Schedule: Choose your shifts to fit your lifestyle.
- Urgent Hiring: We are expanding quickly and need talent now!
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Potential for full-time advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a professional and empathetic demeanor.
- Accurately document customer interactions and resolve tickets within established SLAs.
- Assist clients with product information, account troubleshooting, and billing inquiries.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service or sales is a plus but not mandatory for qualified candidates.
- Excellent verbal and written communication skills.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace if working remotely.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a professional and empathetic demeanor.
- Accurately document customer interactions and resolve tickets within established SLAs.
- Assist clients with product information, account troubleshooting, and billing inquiries.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service or sales is a plus but not mandatory for qualified candidates.
- Excellent verbal and written communication skills.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace if working remotely.