Job Description
Are you looking for a rewarding part-time opportunity in Columbus, OH?
We are urgently hiring a Part-Time Customer Support Specialist to join our growing team. If you are a self-starter who thrives in a dynamic environment and values a schedule that adapts to your lifestyle, we want to meet you. Enjoy competitive pay, comprehensive benefits, and the flexibility you deserve.
At Apex Data Systems, we pride ourselves on delivering exceptional service. We are looking for individuals who are passionate about problem-solving and building lasting relationships with our clients.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve product or service issues by clarifying the customer's request and troubleshooting the problem.
- Process orders, applications, and service requests efficiently using our CRM software.
- Document all customer interactions and actions taken in our internal database.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent; Associate’s degree or technical certification is a plus.
- Previous customer service experience is highly preferred but we welcome motivated entry-level candidates.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work a flexible schedule, including evenings and weekends.
- Must be reliable, punctual, and detail-oriented.