Job Description
Join FlexiWork Solutions as a Part-Time Customer Support Specialist and enjoy the perfect work-life balance with our flexible scheduling options! We're seeking empathetic individuals to deliver exceptional service to our growing client base. This role offers remote work options with on-site collaboration opportunities in our vibrant Tampa office. Competitive hourly rates, comprehensive training, and advancement opportunities await. Embrace flexibility without compromising your career growth!
Responsibilities
- Provide responsive customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Contribute to process improvement initiatives to enhance customer experience
- Participate in bi-weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and helpdesk systems (e.g., Zendesk)
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving abilities and patience under pressure
- Flexible availability including evenings and weekends