Job Description
Join our dynamic team as a Part-Time Customer Support Specialist and become the face of our innovative tech solutions. This immediate hire opportunity offers flexible hours and remote work options, perfect for candidates in New York seeking UK-based roles. You'll resolve inquiries, ensure client satisfaction, and contribute to our global mission of seamless digital experiences.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide step-by-step guidance
- Document cases accurately in our CRM system
- Collaborate with international teams to escalate complex matters
- Maintain product knowledge through continuous training
- Meet key performance metrics for response times and resolution rates
- Support weekend shifts as part of rotational coverage
Qualifications
- Proven experience in customer support or technical assistance
- Excellent written and verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar platforms
- Ability to work independently and manage multiple priorities
- Basic troubleshooting knowledge of software/hardware systems
- Flexibility to work weekends and evenings (UK time)
- Previous remote work experience preferred