Job Description
Are you looking for a flexible career opportunity in Tampa, FL? Apex Digital Solutions is currently seeking dedicated Part-Time Customer Support Associates to join our growing team. We pride ourselves on delivering exceptional service to our clients and are looking for individuals who are passionate, reliable, and ready to make an impact.
In this role, you will serve as the face of our brand, interacting with customers via phone, email, and chat to resolve inquiries and ensure satisfaction. If you have a knack for problem-solving and a friendly demeanor, we want to hear from you!
Responsibilities
- Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Assist customers with product information, order status, and returns processing.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the sales and technical teams to resolve complex issues.
- Maintain a high level of product knowledge to provide accurate support.
- Identify and escalate high-priority customer issues to management.
- Participate in training sessions to stay updated on company policies and new products.
Qualifications
- High school diploma or equivalent; some college or customer service experience preferred.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (experience with Salesforce is a plus).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote or hybrid environment.
- Must be available to work a flexible schedule, including evenings and weekends.
- Reliable high-speed internet connection is required for remote roles.