Job Description
Join Coastal Connect Solutions as a Part-Time Customer Specialist and enjoy the flexibility to balance work and life! We're urgently hiring motivated individuals in Virginia Beach to deliver exceptional customer experiences. Our modern, supportive environment offers competitive pay, comprehensive training, and a culture that values work-life balance. Perfect for students, parents, or anyone seeking a rewarding part-time role with adaptable scheduling. Apply today and start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to ensure seamless customer journeys
- Meet performance metrics for response times and resolution rates
- Utilize CRM tools to track interactions and update customer profiles
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Positive attitude and adaptability in fast-paced settings
- Reliable internet access for remote work options