Job Description
We're urgently seeking dynamic Part-Time Customer Specialists to join our growing team in Raleigh! This immediate hire opportunity offers a flexible schedule perfect for students, parents, or professionals seeking work-life balance. As the first point of contact, you'll deliver exceptional service to our diverse client base while enjoying competitive pay and a supportive environment. No weekends required!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve billing, product, and service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams to ensure seamless resolutions
- Maintain product knowledge through continuous training
- Uphold company standards for quality and compliance
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced setting
- Proficiency with CRM software and MS Office
- Flexible availability including weekday evenings
- Strong problem-solving and conflict resolution abilities