Job Description
Join Nexus Solutions UK as a Part-Time Customer Service Specialist and enjoy the flexibility of a 20-hour weekly schedule with guaranteed weekly pay! We're seeking empathetic professionals to deliver exceptional support to our diverse client base across the UK. This role offers a modern hybrid work model combining remote collaboration with in-office collaboration at our Manchester hub. Benefit from comprehensive training, career development opportunities, and a supportive team environment. Perfect for students, parents, or professionals seeking work-life balance without compromising on compensation.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing issues and technical support concerns using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues when needed
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in bi-weekly team training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer support workflows
Qualifications
- Previous customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce or Zendesk preferred)
- Excellent written and verbal communication skills in English
- Ability to work independently while collaborating with remote teams
- Strong problem-solving skills with a customer-first approach
- Available to work flexible shifts including weekends (20 hours/week)
- Basic knowledge of Microsoft Office Suite
- Positive attitude and resilience under pressure