Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Global Solutions Ltd. We're urgently hiring motivated individuals to deliver exceptional support to our UK-based clients. This flexible role offers immediate start dates and competitive hourly rates. Ideal for students, career changers, or those seeking supplementary income.
Our Manchester office provides a collaborative environment with modern facilities and comprehensive training. Enjoy work-life balance with evening and weekend shifts available. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and process orders efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for resolution time and satisfaction
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance skills
Qualifications
- Previous customer service experience preferred
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings and weekends (20-25 hours/week)
- Basic understanding of retail or SaaS industries
- UK residency and right to work in the UK required