Job Description
Join our dynamic team at Heartland Retail Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our valued clients in Kansas City. This role offers flexible hours and the opportunity to grow with a leading retail services provider. If you're passionate about problem-solving and thrive in fast-paced environments, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with sales and logistics teams to resolve customer issues promptly
- Update customer information in CRM systems with precision and attention to detail
- Identify opportunities to upsell products and services during customer interactions
- Maintain knowledge of company products and services through ongoing training
- Contribute to team goals by meeting key performance metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in retail or call center environment
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings and weekends
- Valid driver's license and reliable transportation
- Positive attitude with a customer-first mindset