Job Description
Join our dynamic team at City Connect Solutions as a Part-Time Customer Service Specialist. We're urgently hiring motivated individuals to deliver exceptional customer experiences in our fast-paced London office. This flexible role offers competitive pay and immediate start opportunities for dedicated professionals who thrive in client-facing environments.
Our ideal candidate will be the voice of our brand, resolving inquiries with professionalism and efficiency. Enjoy a supportive atmosphere with modern amenities and career growth potential. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and solution-oriented mindset
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Meet/exceed performance metrics for response times and customer satisfaction
- Identify upsell opportunities and cross-reference customer needs
- Participate in ongoing product knowledge training sessions
Qualifications
- Minimum 6 months customer service experience in a B2B environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities under pressure
- Flexibility to work evenings/weekends (20-25 hours/week)
- UK work authorization and right to work in the UK
- Professional phone etiquette and active listening skills