Job Description
Join our award-winning team at Coastal Connect Solutions as a Part-Time Customer Service Specialist in Long Beach, CA! We're urgently hiring motivated individuals who thrive in flexible environments to deliver exceptional client experiences. This role offers adjustable hours (15-25/week) with options for morning, afternoon, or weekend shifts. Perfect for students, caregivers, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive culture focused on growth and recognition.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems while maintaining high satisfaction scores
- Process orders, returns, and account modifications with 99% accuracy
- Collaborate with cross-functional teams to improve service workflows
- Document interactions and maintain detailed customer records
- Identify upsell opportunities to drive revenue growth
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with empathetic approach
- Ability to work independently with minimal supervision
- Flexibility to work evenings and weekends as needed
- Strong problem-solving abilities and attention to detail
- Basic technical troubleshooting knowledge