Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in Milwaukee! We're seeking empathetic professionals with exceptional communication skills to deliver outstanding service while enjoying a flexible work-life balance. This role offers weekday and weekend scheduling options to fit your lifestyle. Perfect for students, parents, or anyone seeking meaningful part-time work with growth opportunities. Our supportive environment includes paid training and a collaborative culture focused on community impact.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve billing and account issues efficiently using CRM systems
- Process transactions and maintain accurate documentation
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and privacy
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and customer service software
- Strong problem-solving abilities and patience
- Flexible availability including evenings and weekends
- Milwaukee residency preferred (not required)
- Ability to pass background check