Job Description
Are you seeking a flexible part-time position with a growing company in Baltimore, MD? Apex Support Solutions is urgently hiring Customer Service Representatives for our high-volume Evening and Weekend shifts. We value our employees and offer a supportive environment where you can thrive.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18-$22/hour based on experience.
- Benefits: Health insurance, paid time off, and employee discounts.
- Growth Opportunities: Potential for full-time conversion and career advancement.
We are looking for energetic individuals who are ready to start immediately. If you are available to work evenings and weekends, apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening and weekend hours.
- Provide accurate information and solutions to resolve customer issues efficiently.
- Process orders, returns, and exchanges while adhering to company policies.
- Maintain detailed records of all interactions in our CRM system.
- Collaborate with the support team to improve service quality and efficiency.
- Stay updated on product knowledge and company promotions.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Ability to work rotating shifts, including evenings and weekends.
- Basic computer literacy and typing skills.
- Strong problem-solving abilities and a customer-first attitude.
- Reliable transportation to the Baltimore office.