Job Description
Join our dynamic team at Memphis Community Services as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during flexible evening and weekend shifts. This role is perfect for students, parents, or professionals seeking work-life balance while making a meaningful impact in our community.
Enjoy competitive pay, comprehensive training, and a supportive environment where your contribution is valued. Our Memphis-based organization offers growth opportunities and a culture centered on excellence and community engagement.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening/weekend shifts
- Resolve inquiries efficiently while maintaining a 95% satisfaction rate
- Document interactions accurately in our CRM system
- Collaborate with full-time team members to ensure seamless service
- Identify opportunities for process improvements
- Uphold company standards for data privacy and security
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Ability to work independently during non-traditional hours
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Memphis location