Job Description
Join Urban Retail Solutions as a Part-Time Customer Service Specialist and enjoy flexible scheduling, weekly pay, and a student-friendly environment! We're seeking energetic individuals to deliver exceptional support to our growing clientele in Seattle. Perfect for students seeking work-life balance, this role offers on-the-job training and opportunities for advancement. Benefit from our inclusive culture, competitive hourly wages, and convenient downtown location. Apply today and start earning weekly pay while building valuable professional experience!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product-related issues and process returns/exchanges according to company policy
- Update customer records in CRM system while maintaining data accuracy
- Collaborate with cross-functional teams to address escalated concerns
- Contribute to process improvement initiatives for enhanced customer satisfaction
- Assist with inventory management and merchandising tasks as needed
Qualifications
- Currently enrolled in high school, college, or university program (students encouraged to apply)
- Strong written and verbal communication skills with professional demeanor
- Ability to work flexible shifts including evenings and weekends
- Basic proficiency with Microsoft Office Suite and customer service software
- Detail-oriented with problem-solving abilities and customer-first mindset
- No prior experience required – comprehensive training provided