Job Description
Join FlexWork Solutions and transform your free time into extra cash! We're seeking motivated Part-Time Customer Service Specialists to support our growing client base in Austin. Enjoy flexible scheduling, competitive pay, and opportunities for advancement while delivering exceptional service. Perfect for students, professionals, and anyone seeking supplemental income in the vibrant Texas market.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, returns, and resolve billing discrepancies
- Maintain detailed customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify and escalate complex issues to senior staff
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and manage time effectively
- Basic computer proficiency with CRM software
- Flexibility to work evenings and weekends as needed
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to Austin location