Job Description
Join our dynamic team at Baltimore Retail Hub as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional service while supporting our thriving downtown location. This flexible role (20-25 hours/week) offers competitive pay, growth opportunities, and a vibrant work environment. Perfect for students, career-changers, or professionals seeking work-life balance.
Enjoy our modern facilities, inclusive culture, and proximity to Baltimore's iconic Inner Harbor. Apply today to become part of Baltimore's premier retail experience!
Responsibilities
- Deliver exceptional in-person customer service with a warm, professional demeanor
- Process transactions accurately using POS systems and maintain cash drawer integrity
- Resolve customer inquiries and complaints promptly with empathy and efficiency
- Assist with inventory management, stocking, and visual merchandising
- Collaborate with team members to maintain store cleanliness and operational standards
- Support promotional events and seasonal campaigns to drive sales
- Adhere to all safety protocols and company policies
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong communication and interpersonal skills with a customer-first mindset
- Basic math proficiency and comfort handling cash/transactions
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays as needed
- Proficiency with point-of-sale systems and basic tech tools
- Positive attitude and commitment to teamwork