Job Description
Join our dynamic team at Urban Retail Solutions as a Part-Time Customer Service Specialist in the heart of Boston! We're seeking energetic individuals to deliver exceptional service while enjoying flexible schedules and weekly paychecks. This role is perfect for students, professionals seeking supplemental income, or anyone craving work-life balance without compromising on compensation.
Our Boston flagship location in Downtown Crossing offers a vibrant atmosphere where your interpersonal skills shine. You'll be part of a forward-thinking retail environment that values growth, teamwork, and recognition. Enjoy free parking reimbursement and employee discounts while making meaningful connections with customers across New England.
Responsibilities
- Deliver outstanding customer service through in-person, phone, and digital channels
- Process transactions accurately using POS systems while maintaining cash drawer integrity
- Resolve customer inquiries with empathy and product expertise
- Assist with inventory management and visual merchandising
- Collaborate with team members to maintain store cleanliness and organization
- Participate in weekly training sessions to enhance product knowledge
- Contribute to a positive team culture through open communication
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 6+ months customer service or retail experience preferred
- Proficiency with basic POS systems and digital tools
- Exceptional communication and problem-solving abilities
- Flexible availability including evenings and weekends
- Strong attention to detail and organizational skills
- Valid Massachusetts driver's license (parking reimbursement provided)
- Ability to stand for extended periods and lift up to 25 lbs