Job Description
Join Texas Support Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility of evening and weekend shifts while making a meaningful impact! We're seeking passionate individuals to deliver exceptional customer experiences during our peak hours. This role offers competitive pay, comprehensive training, and opportunities for advancement within our growing team.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues when needed
- Meet or exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives for after-hours support
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience in fast-paced environments
- Availability to work flexible shifts including evenings (4 PM - 12 AM) and weekends
- Strong problem-solving skills and ability to multitask effectively
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with neutral or positive accent
- Ability to work independently with minimal supervision during off-hours