Job Description
Join FlexHire Solutions and enjoy the perfect work-life balance with our flexible part-time customer service role in sunny San Antonio! We're seeking empathetic professionals to deliver exceptional support while maintaining a schedule that fits your life. Our modern downtown office offers collaborative spaces, complimentary snacks, and a culture that values your time. With competitive pay and opportunities for growth, this is your chance to thrive professionally without sacrificing personal commitments.
Responsibilities
- Handle 30-40 customer inquiries daily via phone, email, and chat
- Resolve billing issues and process returns using CRM software
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex customer scenarios
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet weekly performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficient in Microsoft Office Suite and Zendesk
- Excellent verbal/written communication skills in English and Spanish
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Valid Texas driver's license (for occasional off-site events)