Job Description
Immediate Hire Part-Time Opportunity in Atlanta! Join our dynamic team at Express Logistics Solutions as a Part-Time Customer Service Specialist. We're seeking energetic professionals to provide exceptional support to our growing client base. This role offers flexible scheduling with weekend availability required and the chance to grow with a rapidly expanding company. Enjoy competitive pay, comprehensive training, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process orders, returns, and exchanges using our proprietary CRM system
- Resolve customer issues with empathy and problem-solving skills
- Collaborate with sales team to identify upsell opportunities
- Maintain accurate customer records in Salesforce database
- Support warehouse operations during peak hours as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal communication and active listening skills
- Ability to work flexible schedule including weekends and holidays
- Strong time management and multitasking abilities
- Atlanta-based with reliable transportation