Job Description
Join our dynamic team at Sunrise Financial Services as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our El Paso branch. This flexible role offers 25 hours/week with competitive pay and growth opportunities. Perfect for students, parents, or career changers seeking work-life balance. Enjoy our supportive environment with comprehensive training and team-oriented culture.
Responsibilities
- Handle client inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately while maintaining strict compliance protocols
- Resolve client concerns efficiently using our CRM system
- Collaborate with branch team to achieve monthly service goals
- Update client records and maintain organized documentation
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Proficient in Microsoft Office Suite and CRM software
- Strong communication skills in both English and Spanish
- Ability to work flexible shifts including weekends
- Attention to detail with numerical accuracy
- Valid Texas driver's license for occasional off-site meetings