Job Description
Join our dynamic team at Urban Solutions Ltd as we urgently seek a Part-Time Customer Service Specialist. This is an immediate opportunity to deliver exceptional client experiences while supporting our growing operations in London. We offer competitive compensation, flexible scheduling, and a collaborative environment where your contributions make a real impact.
What We Offer:
- Competitive hourly rate with performance incentives
- Flexible 20-25 hour weekly schedule
- Immediate start available
- Comprehensive product training
- Modern workspace in Central London
If you're a motivated professional seeking urgent part-time employment with growth potential, apply today to join our award-winning team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and product-related concerns efficiently
- Process orders and manage customer accounts with precision
- Collaborate with sales team to upsell relevant solutions
- Maintain detailed customer interaction records in CRM system
- Contribute to process improvement initiatives
- Uphold company standards for service quality and compliance
Qualifications
- 1+ years customer service or support experience
- Proficient in CRM software (Salesforce experience preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic technical troubleshooting knowledge
- Eligible to work in the UK with right to flexible hours