Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at SwiftHire Solutions! We're seeking energetic individuals to provide exceptional support to our growing client base in London. This immediate hire role offers flexible hours (20-25 hrs/week) with competitive compensation and rapid onboarding. Perfect for students, career changers, or those seeking supplemental income. Bring your problem-solving skills and enthusiasm – we'll provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service protocols
- Meet weekly performance metrics for response times
- Assist with training new part-time agents
Qualifications
- Previous customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends)
- Basic technical troubleshooting knowledge
- Proficient in Microsoft Office and CRM tools
- Right to work in the UK required
- Immediate availability for training