Job Description
Join CityHub Solutions as a Part-Time Customer Service Specialist and become the voice of our growing brand! We're seeking energetic professionals to deliver exceptional support to our diverse client base in the heart of London. This flexible role offers immediate start opportunities with competitive pay and modern working conditions.
As a key member of our support team, you'll handle inquiries via phone, email, and chat while maintaining our reputation for excellence. Perfect for students or professionals seeking work-life balance, this position includes comprehensive training and a collaborative team environment.
Responsibilities
- Respond to customer inquiries across multiple channels (phone, email, chat)
- Resolve issues efficiently while maintaining high satisfaction scores
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service processes
- Identify opportunities for upselling and cross-selling
- Adhere to company protocols and data protection standards
Qualifications
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficient with CRM software and Microsoft Office
- Positive attitude and strong work ethic
- Right to work in the UK (mandatory)
- Quick learner with adaptability to new systems