Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in London! We're seeking enthusiastic individuals to deliver exceptional customer experiences while supporting our growing tech solutions portfolio. This flexible position offers competitive pay, professional development opportunities, and a collaborative work environment. Perfect for students or professionals seeking supplemental income with weekday availability.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot product-related concerns
- Process orders, returns, and warranty claims accurately
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Adhere to data protection and confidentiality protocols
Qualifications
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Excellent attention to detail and accuracy
- Flexibility to work 20-25 hours weekly (Monday-Friday)
- Basic technical knowledge of consumer electronics
- Positive attitude and team-oriented mindset