Job Description
Join our award-winning retail team as a Part-Time Customer Service Specialist! We're seeking vibrant individuals to deliver exceptional experiences in our flagship London store. This flexible role offers 20-25 hours weekly with competitive pay and immediate start opportunities. Perfect for students, career changers, or those seeking work-life balance.
As a key brand ambassador, you'll handle customer inquiries, process transactions, and resolve issues with professionalism. Full training provided – no prior retail experience required! Enjoy staff discounts, career progression pathways, and a supportive team environment.
Responsibilities
- Deliver exceptional in-person customer service through product knowledge and personalized recommendations
- Efficiently process sales transactions and handle returns/exchanges per company policy
- Resolve customer complaints with empathy and solutions-focused approach
- Collaborate with visual merchandising team to maintain store presentation standards
- Process stock deliveries and maintain inventory accuracy
- Participate in weekly team briefings and training sessions
- Uphold health and safety protocols throughout the store
Qualifications
- Strong communication skills with approachable, customer-focused demeanor
- Basic numeracy and literacy with ability to operate POS systems
- Flexibility to work weekends, evenings, and bank holidays
- Previous customer service experience desirable but not essential
- Right to work in the UK with valid visa if applicable
- Reliable transport access to Oxford Street location
- Positive attitude with problem-solving mindset