Job Description
Join TechFlow Solutions as a Part-Time Customer Service Specialist and become the voice of innovation for our growing tech community. We're seeking energetic individuals who thrive in dynamic environments to deliver exceptional client experiences while supporting our cutting-edge software solutions. This flexible role offers the perfect blend of remote and on-site work, allowing you to maintain work-life balance while making a meaningful impact.
Our Charlotte team operates in a modern downtown workspace with collaborative spaces and state-of-the-art facilities. You'll receive comprehensive training on our proprietary platforms and join a culture that values creativity and professional growth. We offer competitive hourly rates, performance bonuses, and opportunities for advancement into full-time roles.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat for SaaS clients
- Resolve technical inquiries and troubleshoot software issues using diagnostic tools
- Document customer interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Contribute to process improvement initiatives by identifying recurring client concerns
- Participate in quarterly training sessions to enhance product knowledge
- Support marketing campaigns by conducting client satisfaction surveys
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently in remote settings
- Basic understanding of cloud-based technologies
- Flexibility to work evenings and weekends (20-25 hours/week)