Job Description
Immediate opening for a dynamic Part-Time Customer Service Representative in London! Join our award-winning team at SwiftServe Solutions and become the voice of our valued clients. We're seeking a passionate individual to deliver exceptional support during this critical expansion phase. Enjoy flexible hours, competitive pay, and a supportive environment where your contributions truly matter. Perfect for students or professionals seeking a meaningful part-time role with growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Update and maintain accurate customer records in our CRM system
- Collaborate with technical teams to escalate complex issues when needed
- Meet daily performance targets for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- Proven customer service experience in a fast-paced environment
- Exceptional communication skills with clear articulation
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Basic knowledge of payment processing systems preferred