Job Description
Are you a motivated student looking for a part-time role that fits your schedule? We are seeking dedicated individuals to join our growing team in Atlanta, GA and North Carolina. This is an Immediate Hire opportunity with competitive pay and a supportive work environment.
At Apex Support Services, we value flexibility and talent. Whether you are balancing a busy class schedule or looking to gain valuable work experience, we offer the hours and mentorship you need to thrive.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with a focus on first-contact resolution and satisfaction.
- Accurately input and update customer information into our CRM database.
- Collaborate with team members to develop solutions for complex customer scenarios.
- Maintain a professional and positive demeanor while representing the company brand.
- Assist in training new hires and onboarding processes as needed.
Qualifications
- High school diploma or GED required (College students encouraged to apply).
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Strong problem-solving abilities and attention to detail.
- Ability to work a flexible schedule, including evenings and weekends.
- Previous customer service experience is a plus but not mandatory.