Job Description
Are you looking for a flexible career path that fits your lifestyle? We are seeking dedicated Part-Time Customer Service Representatives to join our growing team in Columbus, Ohio.
At Apex Solutions Group, we value work-life balance and offer competitive pay for our evening and weekend shifts. This is an excellent entry-level opportunity for individuals looking to start a career in customer relations with a dynamic organization.
Why Join Us?
- Flexible Scheduling: Choose from evening and weekend shifts to accommodate your personal life.
- Career Growth: Opportunities for advancement within the customer success department.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
As a representative, you will be the voice of our brand, ensuring our clients receive the best support possible. If you are a proactive problem-solver with excellent communication skills, we want to hear from you!
Responsibilities
- • Resolve Customer Inquiries: Assist customers via phone, email, and live chat regarding products, services, and account inquiries.
- • Issue Resolution: Troubleshoot basic account issues and escalate complex problems to senior support staff.
- • Data Management: Maintain accurate and up-to-date customer records in our CRM system.
- • Professional Communication: Interact with a diverse range of customers with a polite, empathetic, and professional demeanor.
- • Process Improvement: Identify trends in customer feedback and suggest improvements to enhance the customer experience.
- • Shift Support: Adhere to all company policies and procedures during evening and weekend shifts.
Qualifications
- • Education: High school diploma or GED required; some college coursework is a plus.
- • Experience: Previous customer service experience is preferred but not required for this entry-level role.
- • Availability: Must be available to work evenings, weekends, and holidays as needed.
- • Skills: Strong typing skills and proficiency with computer applications (Microsoft Office Suite).
- • Communication: Excellent verbal and written communication skills.
- • Attitude: A positive attitude and a genuine desire to help others succeed.