Job Description
Are you looking for a flexible way to boost your income? PA Home Support Services is seeking a dedicated Part-Time Customer Service Representative to join our growing team in Philadelphia. We offer a competitive hourly rate, a supportive work environment, and the flexibility to balance your schedule.
In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. If you are self-motivated and eager to earn extra cash while gaining valuable experience, we want to hear from you.
Responsibilities
- Handle Customer Inquiries: Respond to phone calls, emails, and live chats regarding products and services in a timely and friendly manner.
- Resolve Issues: Address customer complaints and troubleshoot problems to ensure high satisfaction rates.
- Process Transactions: Accurately process orders, returns, and refunds using our internal CRM systems.
- Maintain Records: Keep detailed and accurate logs of all customer interactions and account information.
- Collaborate: Work closely with the sales and support teams to improve service protocols.
Qualifications
- Education: High school diploma or GED is required.
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to work flexible hours, including evenings and weekends.
- Computer Skills: Proficiency with computers and basic software applications.
- Experience: Previous customer service experience is preferred but not mandatory.