Job Description
Join Omaha Connect Solutions as a Part-Time Customer Service Representative and enjoy the flexibility of weekly pay! We're seeking energetic individuals to deliver exceptional support to our growing client base. This role offers 25-30 hours weekly with evening/weekend availability, perfect for students or professionals seeking supplemental income. Our modern downtown office features collaborative spaces and a supportive team culture. Paychecks every Friday! Apply today to start your journey with a company that values work-life balance and professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and technical issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to address complex customer needs
- Meet weekly performance metrics for call quality and resolution time
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 6+ months customer service experience in a fast-paced environment
- Strong problem-solving skills with attention to detail
- Proficient in Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to multitask and adapt to changing priorities
- Positive attitude with commitment to team success
- Reliable transportation to downtown Omaha location