Job Description
Join our dynamic team at Seattle Community Services! We're urgently hiring part-time Customer Service Representatives to deliver exceptional client experiences. Enjoy a flexible schedule that adapts to your life while making a meaningful impact in our community. This is your chance to join a supportive environment with growth opportunities and competitive compensation. Apply today and start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently using CRM systems
- Process transactions and update customer records with accuracy
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities and promote community programs
- Maintain detailed documentation of customer interactions
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work evenings, weekends, and holidays as needed
- Strong problem-solving and conflict resolution abilities
- Valid Washington State ID or driver's license