Job Description
Join our dynamic team at Kansas City Support Solutions as a Part-Time Customer Service Representative and provide exceptional support to our growing client base. This immediate hire opportunity offers flexible hours and competitive compensation in the heart of Kansas City. If you're a people person with strong communication skills, apply today and start your rewarding career journey!
What We Offer:
- Competitive hourly rate ($16-$20)
- Flexible part-time schedule
- Immediate start date
- Comprehensive paid training
- Opportunities for advancement
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve issues and provide solutions efficiently
- Document interactions in CRM systems
- Collaborate with team members to ensure service excellence
- Meet performance metrics for response times
- Process orders and returns accurately
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work independently in fast-paced environment
- Basic knowledge of CRM systems
- Reliable transportation to our downtown KC office