Job Description
Are you looking for flexible work with the peace of mind of weekly pay? Swift Support Solutions is currently seeking dedicated Part-Time Customer Service Associates to join our growing team in London. We pride ourselves on providing a supportive work environment where your contributions are valued and your schedule is tailored to your lifestyle.
In this role, you will be the face of our brand, interacting with clients to resolve inquiries and ensure a seamless customer experience. Whether you are a student, a parent, or simply looking to supplement your income, this position offers the perfect balance of professional growth and flexibility.
Why Join Us?
- Weekly Payroll: Get paid every Friday, giving you immediate access to your earnings.
- Flexible Scheduling: Choose shifts that fit around your other commitments.
- Remote & Hybrid Options: Work from the comfort of your home or from our London office.
We are committed to diversity and inclusion and welcome applicants from all backgrounds. If you are ready to start a rewarding part-time career with immediate availability, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently to maintain high satisfaction ratings.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer accounts and records with correct information.
- Collaborate with the internal team to ensure consistent service delivery.
- Identify and escalate complex issues to the appropriate management level.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent qualification (GED).
- Previous customer service experience is a plus but not required; training provided.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy (Microsoft Office Suite and CRM software).
- Reliable internet connection and a quiet workspace (if remote).
- Ability to work part-time hours, including evenings and weekends.