Job Description
Join Metropolitan Retail Group's dynamic team as a Part-Time Customer Service Associate! We're seeking energetic individuals to deliver exceptional service at our flagship Manhattan location. This role offers flexible scheduling, comprehensive training, and a pathway to grow within our organization. Perfect for students and career starters seeking hands-on retail experience in New York's vibrant retail scene.
Responsibilities
- Provide personalized assistance to 50+ customers daily across in-store and digital channels
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer inquiries and escalations with empathy and efficiency
- Support visual merchandising efforts to maintain premium brand standards
- Collaborate with cross-functional teams during peak shopping hours
- Contribute to inventory management through stock reconciliation tasks
Qualifications
- High school diploma or equivalent (current students welcome)
- 0-2 years customer service or retail experience
- Strong verbal communication skills in English
- Basic proficiency with point-of-sale systems
- Ability to work flexible shifts including weekends and holidays
- Valid New York State work authorization
- Proficiency in Microsoft Office suite