Job Description
Join Urban Solutions Group as a Part-Time Customer Service Associate and enjoy the flexibility of weekly pay in the heart of Philadelphia! We're seeking energetic professionals to deliver exceptional service while maintaining a healthy work-life balance. Perfect for students, parents, or anyone seeking supplemental income with consistent scheduling. Our modern downtown office offers a collaborative environment where your contributions are valued and rewarded promptly every Friday.
Why Choose Us?
- Weekly paycheck with direct deposit
- Flexible 20-25 hour weekly schedules
- Comprehensive paid training
- Employee discounts on local services
- Clear career advancement pathways
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and resolve billing issues using CRM systems
- Collaborate with team members to ensure seamless service delivery
- Document interactions accurately in customer databases
- Identify upsell opportunities while maintaining customer satisfaction
- Participate in weekly team meetings and training sessions
- Maintain clean and organized workstation area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal and written communication skills
- Ability to work independently and in team settings
- Flexible availability including evenings and weekends
- Strong problem-solving and multitasking abilities
- Philadelphia residency preferred for local service knowledge