Job Description
Join our dynamic team at Urban Retail Group as a Part-Time Customer Service Associate in the heart of Boston! We're seeking energetic individuals to deliver exceptional shopping experiences at our flagship location in Back Bay. This flexible role offers 20-25 hours weekly with evening and weekend availability, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, employee discounts, and a vibrant team environment in one of America's most iconic retail destinations.
Responsibilities
- Deliver outstanding customer service through product knowledge and personalized recommendations
- Process transactions accurately using POS systems while maintaining cash drawer accountability
- Manage inventory and visual merchandising standards to create an engaging store environment
- Resolve customer inquiries promptly and escalate complex issues to store management
- Collaborate with team members to maintain organized stockrooms and sales floor presentation
- Participate in product training sessions to stay current on new arrivals and promotions
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- 6+ months retail or customer service experience preferred
- Proficiency with point-of-sale systems and basic inventory software
- Exceptional communication skills with ability to multitask in fast-paced settings
- Availability to work evenings (until 9 PM) and weekends (Sat/Sun)
- Strong attention to detail and problem-solving abilities
- Positive attitude with commitment to team collaboration