Job Description
Are you looking for a part-time role that offers immediate start opportunities? Urban Tech Solutions is seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team in the heart of London.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their queries are resolved efficiently and professionally. We pride ourselves on our premium service standards and are looking for someone who shares our commitment to excellence.
Why join us?
- Immediate Start: We are looking to fill this position urgently.
- Flexible Hours: Tailored to fit your lifestyle with a focus on work-life balance.
- Competitive Pay: Commensurate with experience within the UK market.
Apply today to secure your position with a leading UK-based technology firm.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming customer calls and emails with a professional and empathetic tone.
- Issue Resolution: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction rates.
- Data Management: Maintain accurate and up-to-date customer records in our CRM systems.
- Support Team: Collaborate with colleagues to ensure a seamless service experience for all clients.
- Feedback Collection: Gather customer feedback and relay insights to the management team for continuous improvement.
Qualifications
- Experience: Previous experience in customer service or support is preferred, but training will be provided for the right candidate.
- Communication: Excellent verbal and written communication skills in English.
- Reliability: Must be punctual and able to commit to a consistent schedule.
- IT Skills: Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Attitude: A positive, proactive, and solution-oriented mindset.